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An exceptional feature of BANKSERVIS is the high quality of its services. Our specialists have been trained            
in qualification courses by the product manufacturers and are ready to solve any technical problem encountered.

Quality is a polynomial concept that in our  company's philosophy is divided into these parts:

- Customer orientation
- Swift reaction
- High qualification, work culture and quality
- The audit of the service quality

Our services:

- Consultations and advises on choosing and using bank and office equipment, equipment trials
- Equipment delivery
- Equipment installation
- Training of client's personnel
- Warranty service
- After-warranty service and maintenance
- Inspection of the technical condition of the equipment
- Lease of equipment
- Supply of spare parts and materials

You don't have to be an expert in order to purchase a right equipment, devices or services. Contact or visit us and our specialists will thoroughly analyze your situation and will find the best solution that suits your needs. If needed, we can give a trial period for our devices, so that you could test them and make sure they are suitable and easy to use.

 Equipment delivery

Your purchased equipment, devices or working parts can be delivered to any location in agreement with our company. 

 Equipment installation

The devices that due to their complexity cannot be prepared to function at the time of their purchase are installed by our specialists in the place of their exploitation. The installation work involve:
- The placement and anchoring (if necessary) of the device in the place of its exploitation and connecting it to power supply or/and IT networks
- The adjustment and putting the device into operation
- The testing of the device
 
 Training of client's personnel

The user manual of a device is not always the fastest way to master the devices; therefore, our company provides the training for your staff:
- Introductory training
- Requested trainings
The introductory training, as a rule, are provided free of charge and are given at the time of the installation of the device. Requested trainings in limited size groups are given in the premises of the client or BANKSERVIS in agreement with the purchaser.
Consultations on phone or email are provided by a staff of our Help center. They are free of charge (apart from the regular operator charges) and are directed to speed up the resolution of minor or urgent issues - for answering the questions about the usage of the devices, for diagnosis and/or solutions of minor technical problems, etc. 

 Warranty service

Warranty service is an integral part of subject of the sale for any of our equipment, device or service (if the warranty is applicable). It is performed in place of the exploitation of the device in agreement with the client. On request the warranty service period may be extended for an additional fee. Our company always holds a reasonable amount of working parts in stock so that any technical problem would be solved in shortest time period.
 
 After-warranty service and maintenance

Technical maintenance of the eqiuipment is a set of rules and preventive measures in order to:
- Preserve the equipment
- Save the cost on the maintenance of the equipment
- Improve the comfort of the usage of the equipment
Our extensive experience shows that preventive measures gives the owner of the equipment a long-term economic effect.
The service of bank and office equipment is performed in the place of the exploitation of the equipment. The high qualification and experience of our specialists and the solid supply of the working parts secures that the malfunctions and faults of the equipment are resolved in the shortest time.
If because of the specifics of the client's operations the equipment cannot be paused even for a short time, our company provides an alternate device for the period of service.
The best way to secure the smooth functioning of the equipment is to make an Agreement of Technical surveillance that would ensure:
- The shortest time of service
- Steady function of the devices without outages
- Long-life of the devices
- Low operating cost

 You would be able to: 

- to plan more thoroughly the cost of technical maintenance
- receive detailed reports of the service performed
- be knowledgeable of your equipment's technical condition and receive recommendation for it's optimization
- call for technical aid after working hours, on week-ends or festive days

What should you do if you do not have such an agreement? Call us and book a visit of our specialist or a delivery of your equipment to our Service department.
Inspection of the technical condition of the equipment
After the visit of our specialist or the delivery of your device to our Service department, a detailed report will be issued, which will include information about:
- The technical state of the device
- The defects of the device and the price of their elimination
- Technical-economic recommendations about the further exploitation of the device

 Lease of  equipment

Equipment lease is a good way to receive the comfort of using bank and office devices without actually purchasing them. Moreover, the lease conditions of our equipment also allows for a better planning of your operating costs.
Our company provides devices for a long and short term lease. The price of the lease apart from the price of the lease of the device itself, in agreement with the client may also include:
- The technical service of the device
- The cleaning and technical maintenance of the device
- Consumables and spare parts
- Supply of an alternate device

After the lease term is over, the client gets a preemption to buy that particular device. 

 Supply of spare parts and materials

Our company constantly keeps in stock and supplies our clients with spare parts and materials for all devices. For more information please call us at 0037052124135, send us an email: info@bankservis.lt or fax us at 003702685373.